This is how 123GOLD works
123GOLD customer service
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FAQ AND HELP
You ask questions - we answer.
The size of the rings is not always the same! Depending on the shape and width of the ring, the wearing comfort may vary.
If unfortunately you do not know the size of your ring, please surround the place on your finger, where the ring will come, with a thread. This value is enough for us to start, so that we can send you large samples by mail. Our wide ring service is free for you.
If you know another dimension of the ring, such as the diameter or the American circumference of the ring, you can tell us about it as well.
| Base price of the ring|
(a ring without stone/stones)
per width over 67
|Up to 400 Euro||20 Euro|
|401 up to 600 Euro||25 Euro|
|601 up to 800 Euro||30 Euro|
|801 up to 1,200 Euro||40 Euro|
|From 1,201 Euro||50 Euro|
Our wide rings are free for you. You will receive them by mail. We will send you two or three rings per person. Please send them back to us after you wear them for trial (max. 14 days). In order to send it back, we always provide you with an envelope already provided with our address!
Width service costs:
- In Germany: EUR 1.55
- Outside Germany: return postage for a maxi envelope - however, we will only send wide rings abroad when there is a firm order.
We recommend that you test the size of the rings for two days. The ring will fit optimally, when it can be pushed lightly on the finger and when it offers little resistance to removing it from the finger.
The standard fake sample corresponds to the ring you choose in terms of shape, width, height and size and is silver in color! So you will not see any colors like yellow, red, gray etc.
Costs for false sample service:
- Standard false sample: 40 Euro per ring sample
- the return, if you send us back the sample rings for settlement.
For making your sample rings we need approx. 14 days.
We recommend that you check the size of the rings beforehand with our wide rings.
- Laser engraving on the inside of the ring (standard writing): please look for the type of writing you want from our available models! Costs per ring: 10,- EUR.
- Laser engraving on the inside of the ring (individual): In the case of this high quality variant, you will be able to laser engrave everything on the inside of your ring, from your handwriting to special signs and designs. We will only need a model from you. Ask us, we will be happy to help you. Costs per ring: 50,- EUR.
- Laser engraving on the outside or on the side of the ring, on the edge. And in this case we need a model from you. Costs per ring: 100, - EUR.
- Laser engraving of the fingerprint: 100,- EUR per ring. (Recommended on a ring width starting with 6mm)
- For jewelry rings and engagement rings we offer a laser engraving on the inside of the ring. Costs per ring: 50,- EUR.
What you want to engrave, of course, is just your choice. The classic:
- Partner's name and
- wedding date
You will pay according to the following scheme:
- Upon order you will pay at least 50% of the contract value.
- As soon as the rings or jewelry are produced, you will receive a message from us. And only after the end of the production will you pay the rest of the amount.
- As soon as we post the payment receipt, we will deliver your order.
Please note: The production of the ordered goods can be charged only after our account has been credited with 50% of the contract value. And the delivery of the ordered goods will take place only after the entry of the payment for the total value of the order.
On the territory of Germany:
- No shipping costs
On the territory of the EU:
- Shipping costs will be charged from UPS depending on each order ‚ starting with 45‚− EUR
Shipping to Switzerland:
- 65 Euro with customs clearance; The refund of German VAT will take place after obtaining the receipt for payment of the Swiss VAT.
- Shipping costs must be requested - for this we need the full address.
If we have to hurry: we will be happy to deliver your wedding rings or jewelry to you immediately. Please call us so we can arrange a quick order!